MB-910 Microsoft Dynamics 365 Fundamentals (CRM)

This course comprises five purposely designed modules that take you on a carefully defined learning journey.

It is an instructor-led course which runs to a fixed schedule, with set start and finish dates. It is driven forward by your instructor and features live sessions that are aired at a set time. You will, however, have time to complete certain activities at your own pace outside of the live sessions.

The materials for each module are accessible from the start of the course and will remain available for the duration of your enrollment. Methods of learning and assessment will include reading material, hands-on labs, and online exam questions.

As part of our mentoring service you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues.

Once you have successfully completed the course, you will earn your Certificate of Completion.

After completing this course, you will be able to:

• Describe Dynamics 365 Marketing.
• Describe Dynamics 365 Sales.
• Describe Dynamics 365 Customer Service.
• Describe Dynamics 365 Field Service.
• Describe shared features.

This course will be of great benefit to:

• IT Professionals.
• Business stakeholders.
• Individuals who want to learn about the customer engagement capabilities of Dynamics 365.
• Professionals changing career who want to leverage Dynamics 365 to move to the next level.

• Learners should have a fundamental understanding of customer engagement principles and business operations.
• An understanding of cloud computing is helpful, but isn't necessary.

This course will help you to prepare for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam.

This exam covers the customer engagement features and capabilities of Dynamics 365 apps. Candidates for this exam should have a fundamental understanding of customer engagement principles, business operations, and general computer skills.

• You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. You will also explore the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.
• You will build your knowledge of the customer engagement capabilities of Dynamics 365.
• You will gain experience in using Dynamics 365.

When you take this course, you will also get information and guidance on the Microsoft certification process, knowledge checks and practice questions, and useful tips on how to pass the exam.