Question 1

Q1 What are soft skills? Are soft skills the same as human skills?

Accepted Answer

Soft skills are the same as human skills. The terms are interchangeable. When people talk about soft skills, they are referring to an individual’s ability to relate and communicate with others. Examples of soft skills are empathy, compassion, adaptability, resilience, persuasiveness, communication, teamwork, leadership, problem-solving, time management, critical thinking, decision-making, and stress management; and that’s just to name a few. As you can see, it’s a broad term that covers many human qualities that are hard to quantify but most people are aware of. People with strong soft skills are able to connect with colleagues and customers in a meaningful way. This ability, in turn, enables them to foster a positive workplace, improve their performance, and build a successful career.

Question 2

Q2 Can I really improve my skills by taking soft skills courses?

Accepted Answer

Yes, you can build, improve, and enhance your abilities through soft skills courses. One of the challenges of learning is to be totally honest with yourself. Attending an instructor-led course enables you to build your self-awareness through feedback from your instructor and your peers. Online courses in soft skills also present you with a safe space to learn and practice so you can make mistakes in a controlled environment and then start using your enhanced abilities for real in your job.

Question 3

Q3 What human skills will help my career?

Accepted Answer

The World Economic Forum has compiled a list of the top soft skills for work for 2025. These include:Analytical thinking and innovation  Active learning and learning strategiesComplex problem-solvingCritical thinking and analysisCreativity, originality, and initiativeLeadership and social influence Technology use, monitoring, and control Resilience, stress tolerance, and flexibility Reasoning, problem-solving, and ideationSource: https://www.weforum.org/agenda/2020/10/top-10-work-skills-of-tomorrow-how-long-it-takes-to-learn-them/

Question 4

Q4 Do employers care about soft skills?

Accepted Answer

Yes, they do. Obviously, some job roles have more interaction with people than other job roles, but strong soft skills will always be of benefit to an employer. During an interview, employers will look for key skills that indicate that the prospective employee will stay and develop within the organization. They’ll also look for the ability to work with others and not disrupt a team, as well as the capacity to receive feedback and respond accordingly. The right attitude towards deadlines and time management matters too. Plus, they’ll be keen to see how committed you are to learning and developing your industry knowledge. You can find out more here in this useful article written by the global employment website Indeed: https://www.indeed.com/career-advice/interviewing/why-are-soft-skills-important

Question 5

Q5 How do I show soft skills on my resumé?

Accepted Answer

You need to ensure the skills you highlight on your resumé are relevant to the job for which you’re applying. Check out the job description and make a list of the qualities they are looking for. It’s always better to show your soft skills through examples, rather than just state you have those qualities. So, if you can think of occasions in your background - be that jobs, positions, projects, activities, or volunteer work - where you’ve applied your skills, make sure you include it in your resumé.

Question 6

Q6 Are your soft skills courses online?

Accepted Answer

Yes, the vast majority of our soft skills courses are online. They are instructor-led and follow a set schedule of interactive online sessions where you will learn, practice, and discuss the course topics with the trainer and your peers. You will also be expected to do some work outside of the taught sessions, often in preparation for the next class ahead.

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Human Skills

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“This course has been a milestone for changing myself both as a person and in my professional career. It’s provided me with the guidance and clear pathway I need to develop myself and improve.”

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