MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
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Course
MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
Build critical skills in Dynamics 365. Explore and familiarize yourself with Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.
Benefit from instructor-led preparation for the MB-910 certification exam with tips, tricks, guidance, and mentored support.
Online Live Classes
Mentored
Beginner
MB-910 is a one-day, beginner level course designed specifically for IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365.
In this course, you will learn the basic concepts of customer engagement and explore the similarities between the customer engagement apps. You will be introduced to Dynamics 365 Sales and Dynamics 365 customer service. You will gain insight into standard field service business processes through Dynamics 365 Field Service. Plus, you will learn about the customer engagement aspects of Dynamics 365 Project Operations.
Overall, this course will prepare you for taking the MB-910 certification exam. This course will also give you the base you need to consider other role-based courses and certifications. Entry for the exam is not included. However, you will get a clear overview of the Microsoft certification process, plus you will get lessons, tips, and useful information.
This course comprises five purposely designed modules that take you on a carefully defined learning journey.
It is an instructor-led course which runs to a fixed schedule, with set start and finish dates. It is driven forward by your instructor and features live sessions that are aired at a set time. You will, however, have time to complete certain activities at your own pace outside of the live sessions.
The materials for each module are accessible from the start of the course and will remain available for the duration of your enrollment. Methods of learning and assessment will include reading material, hands-on labs, and online exam questions.
As part of our mentoring service you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues.
Once you have successfully completed the course, you will earn your Certificate of Completion.
After completing this course, you will be able to:
- Describe Dynamics 365 Marketing.
- Describe Dynamics 365 Sales.
- Describe Dynamics 365 Customer Service.
- Describe Dynamics 365 Field Service.
- Describe shared features.
This course will be of great benefit to:
- IT Professionals.
- Business stakeholders.
- Individuals who want to learn about the customer engagement capabilities of Dynamics 365.
- Professionals changing career who want to leverage Dynamics 365 to move to the next level.
- Learners should have a fundamental understanding of customer engagement principles and business operations.
- An understanding of cloud computing is helpful, but isn't necessary.
This course will help you to prepare for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam.
This exam covers the customer engagement features and capabilities of Dynamics 365 apps. Candidates for this exam should have a fundamental understanding of customer engagement principles, business operations, and general computer skills.
- You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. You will also explore the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.
- You will build your knowledge of the customer engagement capabilities of Dynamics 365.
- You will gain experience in using Dynamics 365.
When you take this course, you will also get information and guidance on the Microsoft certification process, knowledge checks and practice questions, and useful tips on how to pass the exam.