MB-240: Microsoft Dynamics 365 Field Service
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Course
MB-240: Microsoft Dynamics 365 Field Service
Learn how to identify and configure the key components used to deliver Field Service and mobile solutions. Explore work orders, inventory, and purchasing, and discover how to implement assets and connected devices.
Benefit from instructor-led preparation for the MB-240 certification exam with tips, tricks, guidance, and mentored support.
vILT
Mentored
INTERMEDIATE
MB-240: Microsoft Dynamics 365 Field Service is a three-day, intermediate level course that prepares you for the role of a Microsoft Dynamics 365 Field Service functional consultant.In this role, you implement solutions that manage resources that complete the field service lifecycle. To get the most out of this course, it's recommended you have experience of delivering field service solutions for large-scale customers.
During this course, you will be introduced to the key concepts of Microsoft Dynamics 365 Field Service and learn how to configure the app and bookable resources. You will learn how to configure and schedule crews, facilities, and resource pools. You will explore work orders, inventory, warehouse management, incident types and inspections. You will practice deploying resource scheduling optimization (RSO), customizing the schedule board, and dispatching work orders accordingly. Plus, you will customize and configure the Field Service mobile app and integrate Remote Assist.
You will work with Connected Field Service to create work orders from IoT data. Plus, you will learn how to use Microsoft Power Platform to create custom apps and collect customer feedback to enhance your field service solutions.
Overall, this course will prepare you for taking the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant exam. Entry for these exams is not included. However, you will get a clear overview of the Microsoft certification process, plus you will get the tips and tricks, testing strategies, practice questions and useful information to help you pass the exam successfully.
This course comprises 7 purposely designed modules that take you on a carefully defined learning journey.
It is an instructor-led course which runs to a fixed schedule, with set start and finish dates. It is driven forward by your instructor and features live sessions that are aired at a set time. You will, however, have time to complete certain activities at your own pace outside of the live sessions.
The materials for each module are accessible from the start of the course and will remain available for the duration of your enrollment. Methods of learning and assessment will include reading material, hands-on labs, and online exam questions.
As part of our mentoring service you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues.
Once you have successfully completed the course, you will earn your Certificate of Completion.
After completing this course, you will be able to:
- Configure field service applications.
- Manage work orders.
- Schedule and dispatch work orders.
- Manage the Dynamics 365 Field Service mobile app.
- Manage inventory and purchasing.
- Implement assets and connected devices.
- Field service professionals.
- Professionals looking to take the MB-240 certification exam.
This course is designed for IT professionals who have experience or an interest in delivering Field Service solutions for large-scale customers.
This course will help you to prepare for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant certification exam.
During this course, you will explore a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.
- You will learn the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.
- You will learn how to identify the organizational considerations that will drive configuration decisions and common configuration aspects.
When you take this course, you will also get information and guidance on the Microsoft certification process, knowledge checks and practice questions, and useful tips on how to pass the exam.
Course Outline
Why Learn with SkillUp Online?
We believe every learner is an individual and every course is an opportunity to build job-ready skills. Through our human-centered approach to learning, we will empower you to fulfil your professional and personal goals and enjoy career success.
Reskilling into tech? We’ll support you.
Upskilling for promotion? We’ll help you.
Cross-skilling for your career? We’ll guide you.
Personalized Mentoring & Support
1-on-1 mentoring, live classes, webinars, weekly feedback, peer discussion, and much more.
Practical Experience
Hands-on labs and projects tackling real-world challenges. Great for your resumé and LinkedIn profile.
Best-in-Class Course Content
Designed by the industry for the industry so you can build job-ready skills.
Job-Ready Skills Focus
Competency building and global certifications employers are actively looking for.
Course Offering
Type of certificate
Certificate of Completion
About this course
07 Modules
01 Skills
Includes
Discussion space
01 Labs
07 Knowledge checks
01 Practice exam
Create
Work orders
Incident types
Inspections
Customer assets
IoT Central application
Exercises to explore
Configure Field Service settings
Deploy the customer experiences portal
Process telemetry
Register IoT devices
Make Remote Assist calls
You’ll learn with these experts
Microsoft
This course is led by experienced Microsoft Certified Trainers (MCTs).
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FAQs
Field agents can use Dynamics 365 Field Service to get the sophisticated tools and intelligent capabilities they need to improve customer experience while lowering expenses. It facilitates accurate resource management, well-defined itineraries, and optimum delivery by merging workflow automation, scheduling algorithms, and mobility into one cohesive solution. The following are the top five benefits of Dynamics 365 Field Service:
1. Technician management
2. Optimized shifts
3. Centralized scheduling
4. Easy integration
5. Real-time insights
Career opportunities in Dynamics 365 are excellent, and many multinational corporations are looking for employees with skills and certifications in Dynamics 365. The market also shows a significant need for consultants who have expertise working with Dynamics 365. Thus, building skills in Dynamics 365 opens up worthwhile career options.
This course is for IT professionals who have delivered field service solutions to large-scale customers or are interested in developing their skills further in this arena.
Basic computer knowledge is required before taking this MB-240: Microsoft Dynamics 365 Field Service course.
The steps to gaining certification inMB-240: Microsoft Dynamics 365 Field Service are as follows:
Step 1: Work with a Microsoft-authorised training partner to complete the MB-240 recommended training. Microsoft has approved SKillUp Online as a training partner.Our Microsoft Certified Trainers will help you brush up on your skills before you register for the exam.
Step 2: Go to Microsoft's official website when you've finished the course. Register for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant exam with Pearson VUE and schedule it.
Step 3: Take and pass the exam to become certified.
MB-240: Microsoft Dynamics 365 Field Service is a three-day course that comes with instructor-led training. This is also a mentored course. As part of SkillUp Onlines mentoring service, you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues. Plus, you will have the opportunity to discuss problems and ask questions in one-to-one sessions with your mentor.
Course Offering
Type of certificate
Certificate of Completion
About this course
07 Modules
01 Skills
Includes
Discussion space
01 Labs
07 Knowledge checks
01 Practice exam
Create
Work orders
Incident types
Inspections
Customer assets
IoT Central application
Exercises to explore
Configure Field Service settings
Deploy the customer experiences portal
Process telemetry
Register IoT devices
Make Remote Assist calls
You’ll learn with these experts
Microsoft
This course is led by experienced Microsoft Certified Trainers (MCTs).
Newsletters & Updates
Subscribe to get the latest tech career trends, guidance, and tips in your inbox.