MB-240: Microsoft Dynamics 365 Field Service
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Course
MB-240: Microsoft Dynamics 365 Field Service
Learn how to identify and configure the key components used to deliver Field Service and mobile solutions. Explore work orders, inventory, and purchasing, and discover how to implement assets and connected devices.
Benefit from instructor-led preparation for the MB-240 certification exam with tips, tricks, guidance, and mentored support.
Online Live Classes
Mentored
Intermediate
MB-240: Microsoft Dynamics 365 Field Service is a three-day, intermediate level course that prepares you for the role of a Microsoft Dynamics 365 Field Service functional consultant.In this role, you implement solutions that manage resources that complete the field service lifecycle. To get the most out of this course, it's recommended you have experience of delivering field service solutions for large-scale customers.
During this course, you will be introduced to the key concepts of Microsoft Dynamics 365 Field Service and learn how to configure the app and bookable resources. You will learn how to configure and schedule crews, facilities, and resource pools. You will explore work orders, inventory, warehouse management, incident types and inspections. You will practice deploying resource scheduling optimization (RSO), customizing the schedule board, and dispatching work orders accordingly. Plus, you will customize and configure the Field Service mobile app and integrate Remote Assist.
You will work with Connected Field Service to create work orders from IoT data. Plus, you will learn how to use Microsoft Power Platform to create custom apps and collect customer feedback to enhance your field service solutions.
Overall, this course will prepare you for taking the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant exam. Entry for these exams is not included. However, you will get a clear overview of the Microsoft certification process, plus you will get the tips and tricks, testing strategies, practice questions and useful information to help you pass the exam successfully.
This course comprises 7 purposely designed modules that take you on a carefully defined learning journey.
It is an instructor-led course which runs to a fixed schedule, with set start and finish dates. It is driven forward by your instructor and features live sessions that are aired at a set time. You will, however, have time to complete certain activities at your own pace outside of the live sessions.
The materials for each module are accessible from the start of the course and will remain available for the duration of your enrollment. Methods of learning and assessment will include reading material, hands-on labs, and online exam questions.
As part of our mentoring service you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues.
Once you have successfully completed the course, you will earn your Certificate of Completion.
After completing this course, you will be able to:
- Configure field service applications.
- Manage work orders.
- Schedule and dispatch work orders.
- Manage the Dynamics 365 Field Service mobile app.
- Manage inventory and purchasing.
- Implement assets and connected devices.
- Field service professionals.
- Professionals looking to take the MB-240 certification exam.
This course is designed for IT professionals who have experience or an interest in delivering Field Service solutions for large-scale customers.
This course will help you to prepare for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant certification exam.
During this course, you will explore a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.
- You will learn the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.
- You will learn how to identify the organizational considerations that will drive configuration decisions and common configuration aspects.
When you take this course, you will also get information and guidance on the Microsoft certification process, knowledge checks and practice questions, and useful tips on how to pass the exam.