Conflict Management for Teams and Leaders
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Course
Conflict Management for Teams and Leaders
Learn how to anticipate, avoid, and resolve interpersonal conflicts within your team.
vILT
In a business environment, whenever people interact and work together, there is bound to be conflict. This course will provide both individual contributors and managers with a conflict resolution process that can be used to resolve conflict, friction, and disputes of all sizes. Participants will learn critical conflict management skills with a focus on dealing with anger, unhealthy competition, job stress, and employee isolation.
If not addressed, simple conflicts can grow and create a significant negative impact on the business climate and productivity. These impacts can include loss of employee productivity, absenteeism, attrition, and even litigation. This course takes a head-on approach to discover, understand, and diffuse these workplace conflicts before they become problematic. In the process, the team and organizational health will increase, and a cooperative and powerful workplace climate will be established.
This career-changing course comprises four purposely designed modules that take you on a carefully defined development path.
It is an instructor-led program which runs to a fixed schedule, with set start and finish dates. It is driven forward by your instructor and features eight hours of instructor-led workshops through Microsoft Teams. You will, however, have time to complete an additional four hours of homework assignments in your own time outside of the live sessions.
As part of our mentoring service you will have access to valuable guidance and support throughout the course. We provide a dedicated discussion space where you can ask questions, chat with your peers, and resolve issues.Your Certificate of Completion will be issued once you have successfully finished the course.
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Course Outline
Why Learn with SkillUp Online?
We believe every learner is an individual and every course is an opportunity to build job-ready skills. Through our human-centered approach to learning, we will empower you to fulfil your professional and personal goals and enjoy career success.
Reskilling into tech? We’ll support you.
Upskilling for promotion? We’ll help you.
Cross-skilling for your career? We’ll guide you.
Personalized Mentoring & Support
1-on-1 mentoring, live classes, webinars, weekly feedback, peer discussion, and much more.
Practical Experience
Hands-on labs and projects tackling real-world challenges. Great for your resumé and LinkedIn profile.
Best-in-Class Course Content
Designed by the industry for the industry so you can build job-ready skills.
Job-Ready Skills Focus
Competency building and global certifications employers are actively looking for.
Course Offering
Type of certificate
Certificate of Completion
About this course
04 Modules
06 Skills
Includes
02 Peer feedback sessions
01 Guest panel discussion and Q&A
05 Videos
04 Quizzes
04 Case studies
01 Final exam
You’ll learn with these experts
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FAQs
Do you want to learn how to anticipate, avoid, and resolve interpersonal conflicts within your team? Conflict Management for Teams and Leaders will take you through the ups and downs of managing conflict. This course provides both individuals and managers with a conflict resolution process to use when resolving friction and disputes regardless of the size. Learners will receive critical conflict management skills focusing on dealing with anger, unhealthy competition, job stress, and employee isolation.
If not addressed, simple conflicts can grow and negatively impact the business climate and productivity. These impacts can include loss of employee productivity, absenteeism, attrition, and even litigation. Conflict Management for Teams and Leaders offers a direct approach to discover, understand, and diffuse these workplace conflicts before they become problematic. You will learn to establish a cooperative and powerful workplace climate where the team and organizational health will increase.
Conflict Management for Teams and Leaders is an instructor-led course with specific start and end dates. The instructor takes four workshops lasting two hours each, each one cementing the content provided during the course. You will, however, need to complete an additional four hours of homework assignments on your own time outside of these workshops.
You will have access to valuable guidance and support throughout the course as part of the mentorship services. We provide a dedicated discussion space where you can ask questions, chat with other learners, and resolve issues.
Your Certificate of Completion will be issued once you have successfully finished the course.
Conflict Management for Teams and Leaders is full of valuable skills you can use anytime during your career. One crucial ability you learn is how to negotiate and resolve workplace conflict and to establish a cohesive work team. When working with others on a team, it is good to know how to replace frustration and anger with logic and rationality in conflict scenarios. You therefore learn how to approach tense circumstances with an objective approach that focuses on collective agreement and solutions. You also learn how to gauge when the time is right to stand your ground or to compromise. Recognizing the difference between justifications and excuses is helpful, but you must use the correct language, tone, and communication style when engaged in conflict.
Course Offering
Type of certificate
Certificate of Completion
About this course
04 Modules
06 Skills
Includes
02 Peer feedback sessions
01 Guest panel discussion and Q&A
05 Videos
04 Quizzes
04 Case studies
01 Final exam
You’ll learn with these experts
Newsletters & Updates
Subscribe to get the latest tech career trends, guidance, and tips in your inbox.